Sorry something's bumping. The fastest way to get help is email — I read every message.
Email support: kobasic@gmail.com
Before you write
To help me help you faster, please include:
- Game name + version (Settings → About).
- Device model and Android version.
- Steps to reproduce the issue.
- Screenshots or screen recording, if possible.
- Your in-app User ID (Profile → User ID → Copy).
Common topics
Lost progress Sign back in with the same Google account you previously used. If synced progress does not return, email support with your in-app User ID.
Restore purchases Open the in-app shop and use its Restore option while signed in to the same Google Play account that made the purchase. Google Play Billing will then re-check eligible entitlements.
Ads not loading or playing twice Usually a temporary network or AdMob issue. Force-stop the game and reopen. If it persists for more than a day, email with your country and approximate time so we can check fill rate on our side.
Refunds Refunds for in-app purchases and subscriptions are handled by Google Play. Open Google Play → tap your avatar → Payments & subscriptions → Budget & history → tap the order → Refund. If Google declines but you believe it was an error, email me and I'll see what I can do.
Data deletion To request deletion of data associated with a game, email the game name and package ID. Include an in-app User ID only when the game displays one. Requests are handled within 30 days.
Bug reports & feature requests
Both welcome at kobasic@gmail.com. The shorter and more specific, the faster I can act on it.